Although the Overstrand is known for its relaxed and tranquil lifestyle, it does not mean that we are immune from crime. While everyone is in a festive mood and unwinding after a stressful year, criminals are hard at work trying their best to take advantage of unsuspecting victims.

Overstrand Law Enforcement said members of the public need to be aware of their surroundings at all times and ensure that they and their possessions are kept safe. This time of year sees an increase in opportunistic crimes in particular, such as break-ins through windows or doors that are left open, theft from motor vehicles and snatch-and-run robberies.

“We want to caution everyone – pedestrians and patrons of restaurants and cafés especially – to pay constant attention to their surroundings and not to leave their valuables, particularly cellphones and purses, in plain sight. Snatch-and-run robberies typically involve someone approaching from behind, grabbing something (your cellphone, your purse) and then running off before you can react,” said Law Enforcement in a statement.

“All too often, we tend to text and chat on our phones as we are walking along a pavement or while sitting in a coffee shop, oblivious to our surroundings. That is the ideal opportunity for criminals such as these to strike. Since our attention is focused elsewhere, we don’t see them coming.” 

People also need to be aware on the Cliff Paths and in the Fernkloof Nature Reserve, all very busy during the season. Fernkloof is a delight for avid hikers and nature lovers alike, with 60km of interlinked trails. 

Tourism Safety Monitors will be available to accompany hikers in the nature reserve on a complimentary basis from 08:00 – 16:00 on weekdays. Please make a reservation to walk with one of the guides by emailing infomanager@hermanus.co.za or capewhalecoast@overstrand.gov.za.

Fernkloof opening times in summer are from 06:00 to 19:00 and all visitors must please ensure that they keep to these times.

Safety tips for Fernkloof:

  • Programme emergency numbers in your cellphone before your hike
  • Don’t hike alone
  • Allow yourself enough time 
  • Inform someone of your route and what time you expect to be back
  • Wear a hat or cap and sunblock in summer. Weather changes rapidly and unexpectedly
  • Stick to well-used contour paths
  • Always take enough water and food in case of a delay
  • Take a fully charged cellphone
  • A walking stick makes for an easier hike. These are available at the visitor’s centre on loan.

Keeping our town clean 

To ensure a clean environment for everyone to enjoy this season, the municipality’s operational teams have been working around the clock so that all amenities are spick and span.

Illegal dumping, however, remains one of the biggest challenges, despite the collection of household refuse at least once a week. Remember, refuse removal schedule days remain the same, regardless of public holidays. 

We appeal to all households to take excess refuse directly to the transfer stations to dispose of in the correct place and manner. Illegal dumping in and behind bushes can be a fire risk and residents are urged to think about and take responsibility for their actions.

Everyone has a part to play in cleaning the surrounding environment and keeping our municipal outdoor areas beautiful.

The refuse collection schedule for HERMANUS is as follows: 

MONDAY: Vermont, Fisherhaven, Voëlklip • TUESDAY: Onrus, Chanteclair, Berghof, Sandbaai, Hemel-en-Aarde • WEDNESDAY: Zwelihle, Mount Pleasant • THURSDAY: Westcliff, Northcliff, houses in the CBD and Hermanus Industrial Area • FRIDAY: Hawston, Eastcliff, Hermanus Heights, Kwaaiwater, Fernkloof

The refuse collection schedule for GANSBAAI is as follows: 

MONDAY: Pearly Beach • TUESDAY: De Kelders, Masakhane, Beverly Hills • WEDNESDAY: Franskraal • THURSDAY: Kleinbaai, Baardskeerdersbos • FRIDAY: Gansbaai, Perlemoen Bay, Masakhane, Beverly Hills

The refuse collection schedule for STANFORD is as follows: 

TUESDAY: North of De Bruyn Street • THURSDAY: South of De Bruyn Street 

The refuse collection schedule for HANGKLIP-KLEINMOND is as follows:

MONDAY: Rooi Els, Kleinmond Sea Avenues, Kleinmond Mountain Avenues, Klein Berlyn, Heuningkloof • TUESDAY: Proteadorp, Overhills, Mountain View, Extension 6, Palmiet, Sunny Seas • WEDNESDAY: Betty’s Bay, Mooiuitsig • THURSDAY: Pringle Bay

SERVICE DELIVERY AND EMERGENCY NUMBERS 

GENERAL ENQUIRIES (office hours 07:45 – 16:30)

Overstrand Switchboard 028 313 8000

Kleinmond 028 271 8400/04

Hermanus 028 313 8111/96

Stanford 028 341 8500/16

Gansbaai 028 384 8300/28

24-HOUR BASIC SERVICES EMERGENCIES

028 313 8111

Issues such as burst water pipes, potholes, street lights, vandalism, etc.

When reporting an incident ask for a reference number. Thereafter, quote it in all correspondence or telephone discussions relating to that particular request, as it provides call traceability for both parties.

When lodging an infrastructure-related complaint please provide full details, such as name, surname, cellphone and email address, as well as the nature and address of the incident.

24-HOUR FIRE & RESCUE EMERGENCIES 

028 312 2400

For fire, flood, accident or medical emergencies.

24-HOUR SAFETY & SECURITY SERVICES 

028 313 8980

Disaster management, security services and safety issues.

LAW ENFORCEMENT COMPLAINTS (office hours 07:45 – 16:30)

028 313 8996

Day-to-day complaints, such as barking dogs, illegal dumping, vagrants, etc.

When reporting an incident, please state clearly at what address the incident took place and also supply a contact number. Provide as much information as you can.

How to contact Eskom in the Western Cape 

Eskom customers are encouraged to direct their query or report a fault directly to ESKOM’S Contact Centre. The report must include the account number of the affected property or properties.

The following channels are available. 

  • Eskom Contact Centre: 08600 37566 or 08600ESKOM (available 24hrs, seven days a week)
  • SMS line: 35328
  • E-Mail: customerservices@eskom.co.za
  • MyEskom Customer App, downloadable from ‘APP STORE’

If your complaint has not been resolved to your satisfaction, please contact the following officials, in this preferential order, and always provide your reference number.

CUSTOMER RELATIONS MANAGER OVERBERG: Lizette Schulze on 068 209 6532 or CustomerRelationsWC@eskom.co.za

CUSTOMER RELATIONS MANAGER WESTERN CAPE: David Ockhuis on 078 269 1917or e-mail: CustomerRelationsWC@eskom.co.za

SENIOR MANAGER: CUSTOMER SERVICE OPERATIONS: Rene Darby on 079 229 6448 or e-mail: Escalate2ExecWC@eskom.co.za

GENERAL MANAGER: Alwie Lester on 071 116 1799 or e-mail: GMWCape@eskom.co.za

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